Privacy Policy
Information We May Collect From You
We may collect and process the following data about you:
Information You Provide to Us:
You may provide us with information about yourself by filling out forms on our website, phoenix-kitchens.co.uk, or by corresponding with us by phone, email, or in person. This includes information you provide when you request a brochure, book a design consultation, or submit inquiries. The information may include:
• Your name, address, email address, and phone number.
• Preferences regarding kitchen styles, materials, and designs.
• Details of your home project or renovation plans.
Information We Collect About You:
When you visit our website, we may automatically collect:
• Technical information, including your IP address, browser type and version, operating system, and platform.
• Information about your visit, including pages viewed, page response times, and the resources accessed.
• Details of your interactions with our advertisements or marketing emails.
Information We Receive From Other Sources:
We may receive information about you if you use other services provided by our partners or suppliers. In such cases, we will have informed you at the time your data was collected. For example:
• Data from appliance and material suppliers for project coordination.
• Marketing data from platforms like Google, Meta (Facebook and Instagram), or Pinterest.
Cookies
Our website uses cookies to enhance user experience. Cookies are small files stored on your device that track, save, and store information about your interactions and usage of our website. For further details, see our Cookie Policy.
E-Newsletter and Marketing Communications
We may use third-party services such as Mailchimp to send updates about new products, promotions, or design inspirations. You can unsubscribe at any time using the link provided in the email or by contacting us directly.
Social Media
We advertise on platforms like Facebook, Instagram, and Pinterest. Any data collected via these channels follows the specific privacy policies of the platforms:
Children
Our website and services are not directed at children under the age of 18. If you are a parent or guardian and believe we may have collected information about a child, please contact us at privacy@phoenixkitchens.co.uk.
How We Use Your Data
We may use your information to:
• Fulfill requests for brochures, consultations, or other services.
• Enhance your browsing experience on our website.
• Send you relevant marketing communications, provided you’ve given consent.
• Ensure the security and functionality of our website.
• Measure the effectiveness of our advertising.
Disclosure of Your Information
We may share your information with:
• Trusted suppliers and contractors involved in delivering your kitchen project.
• Advertising networks to serve relevant ads (data shared will be anonymized).
• Analytics providers for performance tracking and improvement.
We may also disclose your personal information:
• To comply with legal obligations or respond to lawful requests.
• In the event of a business transfer or sale.
Data Storage and Protection
Your data is stored on secure servers and may be processed by staff operating outside the UK/EEA. Appropriate safeguards will ensure the security of your data in compliance with GDPR regulations.
Your Rights
Under the UK General Data Protection Regulation (GDPR), you have specific rights regarding your personal data. These rights ensure that you are informed about how your data is used and provide control over its processing. Below is a detailed overview of your rights and how to exercise them.
1. The Right to Be Informed
You have the right to be informed about the collection and use of your personal data. This Privacy Policy is part of our effort to provide you with clear and transparent information about how we handle your data.
2. The Right of Access
You have the right to request access to the personal data we hold about you. This includes:
• The purposes of processing your data.
• The categories of personal data processed.
• The recipients or categories of recipients who have received or will receive your data.
• How long your data will be stored, or the criteria used to determine that period.
• The source of your data if it was not collected directly from you.
If you wish to make an access request, please contact us in writing at privacy@phoenixkitchens.co.uk. We may require proof of your identity to process your request. A copy of your personal data will be provided free of charge; however, we may charge a reasonable fee for repeated requests or those that are excessive.
3. The Right to Rectification
You are entitled to have any inaccurate or incomplete personal data corrected or completed. If you believe the data we hold about you is incorrect, please let us know, and we will update it promptly.
4. The Right to Erasure (Right to Be Forgotten)
You have the right to request the deletion or removal of your personal data where there is no compelling reason for its continued processing. This right applies in the following circumstances:
• The data is no longer necessary for the purpose it was collected.
• You withdraw your consent, and there is no other legal basis for processing.
• You object to processing, and there are no overriding legitimate grounds.
• The data was unlawfully processed.
• The data must be erased to comply with a legal obligation.
Please note that this right is not absolute and may not apply if we need to retain your data for legal reasons, such as compliance with financial or tax regulations.
5. The Right to Restrict Processing
You can request that we temporarily suspend the processing of your personal data under the following circumstances:
• You contest the accuracy of your personal data, and we are verifying its accuracy.
• The processing is unlawful, and you oppose erasure and request restriction instead.
• We no longer need the data for processing purposes, but you require it for legal claims.
• You object to processing, and we are determining whether our legitimate interests override your rights.
6. The Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and you can request that we transfer it to another data controller where:
• The processing is based on your consent or the performance of a contract.
• The processing is carried out by automated means.
This right allows you to transfer your data to another organisation without hindrance.
7. The Right to Object
You have the right to object to the processing of your personal data where:
• Processing is based on legitimate interests or the performance of a task in the public interest. In such cases, we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms or are required for legal claims.
• Your data is being processed for direct marketing purposes. In this case, your right to object is absolute, and we must stop processing your data for these purposes.
8. Rights Related to Automated Decision-Making and Profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, that significantly affects you. This right does not apply if:
• The decision is necessary for entering into or performing a contract.
• It is authorised by law with appropriate safeguards.
• You have explicitly consented to the processing.
9. The Right to Withdraw Consent
If you have provided consent for the processing of your personal data, you can withdraw it at any time. Withdrawing consent will not affect the lawfulness of any processing carried out before you withdraw it.
10. The Right to Lodge a Complaint
If you believe we have not handled your data correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO). You can contact the ICO as follows:
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Phone: 0303 123 1113
• Website: https://ico.org.uk/
How to Exercise Your Rights
To exercise any of the above rights, please contact us at privacy@phoenixkitchens.co.uk. Include the following information in your request:
• Your full name and contact details.
• The specific right(s) you wish to exercise.
• Any additional information required to verify your identity.
We will respond to your request within one month. If your request is complex or numerous, we may extend this period by two additional months, and we will inform you of the reason for the delay.
Complaints
If you’re dissatisfied with how we’ve handled your data, you can file a complaint with the UK Information Commissioner’s Office (ICO):
• Website: https://ico.org.uk
• Phone: 0303 123 1113
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page. We encourage you to review this policy periodically.
Contact
If you have any questions about this policy, please email us at privacy@phoenixkitchens.co.uk.